1. Overview
Home For Energy respects your privacy and is committed to handling information responsibly. This Privacy Policy describes the general practices that may apply when you visit homeforenergy.com, submit information through our website, or contact our customer service team.
Home For Energy is an independent residential energy-service information and customer service platform. We are not a utility provider, energy supplier, government agency, or government-sponsored program.
Important: This Privacy Policy applies to information collected through our website and related customer-service interactions. Third-party utility providers may maintain their own separate privacy policies and information practices.
2. Information We May Collect
Depending on how you interact with our website, we may receive information that you voluntarily provide or information automatically generated when you use the website.
Information You Provide
Information you choose to provide may include:
- Name and contact information.
- Telephone number or email address.
- General information about your residential energy-service request.
- Property or service-address information when relevant to a request.
- Information you provide when communicating with our customer service team.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as browser type, device type, operating system, approximate location, pages visited, referring pages, and general website usage information.
3. How We Use Information
Information may be used for legitimate business and website purposes, including:
- Responding to customer inquiries.
- Providing information related to residential energy-service requests.
- Communicating with you regarding a request you submit.
- Maintaining and improving our website.
- Understanding general website usage and performance.
- Protecting the website against misuse, fraud, abuse, or unauthorized activity.
- Complying with applicable legal obligations.
We do not use information for purposes that are materially inconsistent with this Privacy Policy without providing appropriate notice where required.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, storage system, or internet connection can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.
7. Data Retention
We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, enforce agreements, prevent misuse, or comply with applicable legal and regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Choices
Depending on applicable law, you may have certain choices or rights regarding information you have provided to us.
These may include requesting information about personal information we maintain, requesting correction of inaccurate information, or asking about available options regarding the use of certain information.
You may also contact us if you have questions about information associated with a request you submitted through our website.
Requests may be subject to verification and applicable legal limitations.
9. Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly request or intentionally collect personal information from children under 13 through the website.
If you believe that a child has provided personal information through our website, please contact us so that we can review the situation and take appropriate action where required.
10. Third-Party Websites & Services
Our website may contain links to third-party websites, services, or resources.
Third-party websites operate independently and may have their own privacy policies, terms, and information practices. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of third-party services before submitting personal information to them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or other operational considerations.
When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.
We encourage visitors to review this page periodically for the latest information about our privacy practices.
12. Contact Us
If you have questions about this Privacy Policy or information handled through our website, you may contact Home For Energy using the information below.
Have a Question?
Contact Home For Energy if you have a question about this Privacy Policy or a residential energy-service request.